Urgent Care and Express Care Clinics (2024)

Cleveland Clinic Express Care® Clinics and Urgent Care Clinics are designed to provide patients with quick access to medical care for common health problems.

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When Should I Go to an Express Care Clinic?

When you're sick with a cold or your child has an ear infection, Cleveland Clinic is here to help. At a Cleveland Clinic Express Care® Clinic or Urgent Care Clinic, you can get walk-in convenience and the treatment you or a family member needs as soon as possible from our board-certified physicians, nurse practitioners and physician assistants. No appointment is necessary, and we offer convenient locations throughout northeast Ohio.

Our Express Care Clinics provide easy access to cost-effective treatment for patients ages 2 years and older for common medical issues including:

  • Cold, cough, and flu symptoms, viral infections
  • Conjunctivitis (pink eye)
  • Diarrhea
  • Earache
  • Insect bites and stings - including tick bites
  • Minor aches and pains (without serious injury)
  • Minor burns
  • Minor injuries - sprains, strains, minor joint pain
  • Nausea, vomiting
  • Sinus infection
  • Skin injuries not requiring suturing*
  • Skin rashes - poison ivy, ringworm, shingles, scabies, impetigo
  • Sore throat
  • Sports physicals (ages 13+)
  • STD checks (ages 15+)
  • Urinary tract infections (ages 4+)
  • Evaluation of a new work related injury (only available for services included on this list)

*Express Care offers non-invasive skin closures for minor lacerations.

In addition to treating these common medical ailments, our Urgent Care Clinics can provide medical treatment and specialized care for injuries or illnesses that need prompt attention in the next 24 hours. These include:

  • Broken bones and fractures
  • Diagnostic x-rays
  • Rising temperatures
  • Severe sprains

If you have chest pain, shortness of breath, dizziness, a severe headache, broken bone, or other serious problems, please go to the nearest emergency department or call 911.

Not sure where to go for care?

Express Care Clinics are not the right choice for wounds needing stitches or excessive bleeding! In that case, please visit one of our emergency rooms immediately. In non-emergency situations, you can also see a provider with a virtual visit from your laptop, tablet or smart phone using the MyClevelandClinic (TM) app.

  • Learn more about how to choose where to go for care

Have questions about payment?

Most insurance plans are accepted. Payment, including co-pays, is required at time of service.

Online Express Care Options

In addition to Express Care Clinics, Cleveland Clinic also offers online express care options that you can access without having to travel to a facility to see a physician in person.

MyClevelandClinic®

Cleveland Clinic Express Care virtual visits are simple, affordable online services that let you see a healthcare provider for nonemergency concerns via your smartphone (iOS and Android), tablet or computer. Once you are connected to your virtual visit, a healthcare provider will review your history, answer your questions and at their discretion diagnose, treat and even prescribe, when appropriate, medication. If you receive a prescription, we’ll send it straight to your pharmacy. Virtual visits on demand are available to patients who reside in Ohio, Florida or Nevada, age 2 and up.

  • Learn more about virtual visits.

Ortho Express Care™

Avoid the Emergency Department if you or a family member (ages 2 and older) have a joint, muscle or bone injury. Cleveland Clinic Ortho Express Care™ offers quick access with an orthopaedic specialist.

Schedule an appointment for:

  • Sudden joint, bone or muscle injuries.
  • Swollen or painful joints.
  • Sports or exercise-related injuries (no concussions).
  • Simple fractures.
  • Sprains and strains.
  • Other musculoskeletal injuries.

Ortho Express Care locations with self-scheduling

This is not a walk-in service. Online self-scheduling is offered at these locations. Appointments are available from 4 p.m. – 8 p.m., Monday through Friday.

How do I schedule my Ortho Express Care appointment?

Self-Schedule Online

Avon - Richard E. Jacob’s Health Center

  • View current hours

Independence Family Health Center

  • View current hours

Solon Family Health Center

  • View current hours

Ortho Express Care locations with walk-in services

You don’t need an appointment to visit these locations, and online self-scheduling is not currently available.

Union Hospital Orthopaedics (Dover)

  • View current hours

Cleveland Clinic Patricia Lichtenberger Medical Plaza (Florida)

  • View current hours

Method of payment

Most insurance plans are accepted. Payment, including co-pays, will be required at time of service.


Urgent Care and Express Care Clinics (2024)

FAQs

Are express care and urgent care the same thing? ›

Similar to express care, urgent care handles non-life-threatening illnesses and injuries. However, visit an urgent care clinic if the problem needs to be taken care of in under 24 hours—like a minor broken bone or cuts requiring stitches.

Why do urgent cares make you wait so long? ›

This could be due to a surge in patient numbers, staffing challenges, or complex cases requiring more time and attention. Our healthcare professionals strive to balance these factors with the need to provide timely and effective care.

Is it better to go to the ER at night or morning? ›

ERs generally see a decline in patient visits during the early morning hours. Furthermore, weekends, in contrast to popular belief, also tend to be less crowded. If your condition is not life-threatening but still requires immediate medical attention, considering these off-peak hours might be beneficial.

What is the difference between urgent and emergency care? ›

Urgent care centers are not a substitute for emergency care as they don't have the same equipment or trained staff that emergency departments have, but they can be a solid option for minor injuries or illnesses or if your doctor's office is closed. Urgent care centers do not have a federal mandate to treat patients.

What is the purpose of the emergency room? ›

The National Hospital Ambulatory Medical Care Survey (NHAMCS) defines an emergency department as a hospital facility that is staffed 24 hours a day, 7 days a week, and provides unscheduled outpatient services to patients whose condition requires immediate care.

What are the disadvantages of urgent care? ›

Cons: Limited Scope: Urgent care is not equipped to handle life-threatening emergencies. In such cases, a visit to the emergency room (ER) is imperative.

Why do people go to ER instead of urgent care? ›

If the injury or illness is life-threatening or could cause permanent disability, go to the ER. The emergency department is where you will get care for severe illnesses and injuries. If it's a life-threatening emergency, call 911 so first responders can provide care right away.

What is the least busy time at urgent care? ›

Early Morning

One of the best times to visit an urgent care facility is early in the morning, right after it opens. Many people choose to go to the doctor later in the day, so the mornings are often less crowded. By arriving early, you can beat the rush and get seen by a healthcare provider sooner.

What to say to get seen faster in an emergency room? ›

Be specific: Describe your symptoms in detail. Instead of saying “I feel sick,” explain the specific symptoms you are experiencing, such as nausea, dizziness, or chest pain. This will help the medical staff understand the urgency of your situation. Use descriptive language: Paint a vivid picture of your symptoms.

What is the slowest day in the ER? ›

Furthermore, the day of the week can also impact the busyness of the ER. Generally, weekdays, especially Tuesday and Wednesday, tend to be less busy compared to weekends.

What is the busiest day of the week at the ER? ›

Monday: Often considered the busiest day at the ER, it's believed that people delay seeking medical care over the weekend and then head to the ER once the work week begins.

What is considered urgent but not an emergency? ›

Some common conditions that are considered urgent, but not necessarily a medical emergency, and can be treated at an urgent care center are: Mild to moderate abdominal pain. Fever without a rash. Non-severe allergic reactions.

What is a valid reason to go to the ER? ›

Seizures. Serious burns or cuts that won't stop bleeding or close. Severe allergic reaction. Severe cold or flu symptoms. Shortness of breath.

When to go to the ER for pain? ›

Things to watch out for are when pain levels change significantly, or when you suddenly experience severe pain you haven't felt before. Pain is an indicator of an underlying condition, one which may have been developing for a while but which you were unaware of. An example could be chest pain.

Is there a reason doctors make you wait so long? ›

That means they are booked back-to-back-to-back with patient appointments, and if they spend extra time with one patient, it just makes them late for the next one, and it snowballs from there. That's why doctors make you wait so long in a waiting room, lobby, or exam room.

Why am I waiting so long in the emergency room? ›

There are several beds within the emergency department, and there may be patients in all of them. Unless it's a large hospital there's probably only one doctor on duty to manage multiple patients. If your situation isn't life threatening you'll be waiting until one of those beds is freed up.

Why do hospitals keep you waiting so long? ›

A shortage of nursing and ancillary staff. A relative shortage of doctors. A policy that forbids turning anyone away from the ER for care. Triage—the system by which a member of the staff (usually the triage nurse), assesses the severity of a person's condition and allocates the speed and intensity of care accordingly.

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